If you are not completely satisfied with your purchase, you may return it to us for a refund. We will gladly accepts any unworn, unwashed, or defective merchandise. Returns are accepted within 30 days of the original transaction will be refunded to the original form of payment. You also have the option of using the credit from the return towards a new purchase in the form of an online store credit. If an item is returned after 30 days, an online store credit will be issued for that amount.

Permanent Vacation is not responsible for shipping, handling, or additional charges for returned items. All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.

Please note that for all returns and exchanges, shipping and handling costs will not be refunded.

This return policy is only applicable to purchases made at permanentvacationbrand.com. Purchases made at retailers carrying Permanent Vacation are subject to the respective store's return policy.

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RETURN INSTRUCTIONS

  • Contact Customer Service via e-mail (info@permanentvacationbrand.com) prior to obtain a Return Merchandise Authorization Number (RMA #), and a pre-paid return label.
  • Pack the items adequately and securely, and affix the pre-paid return label on to the package. 
  • Drop the package at any Canada Post mailbox or post office. Retain the tracking number for your records.
  • Please allow 3 to 6 business days from the time it has been delivered to us for your return to be processed by our team before following up with your request.
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    Need to exchange an item? Place a new order for the item you wish to exchange for and follow the instructions above to return the item you don't want back to us. You will be charged for your new order and the refund will be issued for the item you return once we process your return.

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    INCORRECT, DAMAGED, OR DEFECTIVE ITEMS

    If you receive an item that is damaged or defective upon arrival, or you have been shipped the incorrect item, please contact us at info@permanentvacationbrand.com immediately for instructions on how to return your item to us.  If you fail to contact us prior to shipping the item back, we will assume no responsibility for any of the return shipping charges.