TERMS OF SERVICE

Last updated: October 8, 2026

OVERVIEW

Welcome to Permanent Vacation.

This website is operated by Permanent Vacation Inc. Throughout the site, the terms "we," "us," and "our" refer to Permanent Vacation Inc.

By accessing our website at permanentvacationbrand.com or purchasing products from us, you agree to these Terms of Service and the policies referenced within them.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services.

Please read these terms carefully before using our website or placing an order.

1. ONLINE STORE TERMS

By using this website, you confirm that you are legally capable of entering into a binding agreement or are using the website with appropriate parental or guardian consent.

You agree not to use our website, products, or services for unlawful or unauthorized purposes.

You must not interfere with the security, functionality, or operation of our website or attempt to introduce malicious software.

We reserve the right to restrict access to our website when reasonably necessary to protect our business, customers, or services.

2. PRODUCTS AND AVAILABILITY

Permanent Vacation offers apparel, accessories, and related lifestyle products.

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colors, and pricing are accurate.

However, slight variations in color, appearance, texture, and fit may occur due to differences in displays, garment manufacturing, and fabric treatments.

Certain products may be manufactured or fulfilled after an order is placed.

Product availability, descriptions, and pricing may change without prior notice.

We reserve the right to discontinue products, limit quantities, or decline orders where reasonably necessary, subject to applicable law.

3. PRICING AND PAYMENTS

Product prices are displayed in the currency indicated on our website.

Applicable taxes, shipping fees, and any additional charges will be presented during checkout as required by law.

Prices may change without notice. Changes will not affect orders already accepted, except where permitted by applicable law.

Payments are securely processed through Shopify and its supported payment providers.

By placing an order, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.

4. ORDER ACCEPTANCE AND CANCELLATIONS

After placing an order, you will receive an order confirmation by email.

We reserve the right to review, decline, or cancel orders due to suspected fraud, payment verification issues, inventory errors, or other legitimate operational concerns.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Because some products are prepared or produced specifically for fulfillment, customer requested cancellations may not be possible after an order has entered processing or production.

Nothing in this section limits cancellation rights provided by applicable consumer protection laws.

5. SHIPPING AND DELIVERY

We offer complimentary standard shipping on orders of $75 USD or more within Canada and the United States.

Orders below this threshold are subject to shipping charges calculated at checkout.

We also ship internationally, with applicable shipping rates displayed during checkout.

Please allow up to 7 business days for order processing before shipment.

Delivery times vary depending on the destination, shipping carrier, customs procedures, and other circumstances outside our reasonable control.

Once an order ships, tracking information will be provided by email.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

For complete details, please review our Shipping & Returns Policy.

6. RETURNS, EXCHANGES, AND PRODUCT ISSUES

All sales are final, except where returns, refunds, cancellations, or other remedies are required by applicable law.

We do not ordinarily accept returns or exchanges for changes of mind, personal preference, or incorrect size selection.

If you receive a damaged, defective, or incorrect product, please contact orders@permanentvacationbrand.com within 5 days of delivery whenever possible.

Include your order number, a description of the issue, and photographs where applicable.

We will review the issue and work toward an appropriate resolution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable law.

Failure to contact us within 5 days does not eliminate any statutory rights you may have.

Our full Shipping & Returns Policy forms part of these Terms of Service.

7. INTERNATIONAL ORDERS AND CUSTOMS

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

We are not responsible for delays caused by customs processing or government inspections, except where applicable law provides otherwise.

Customers are responsible for providing accurate shipping information and responding to reasonable customs clearance requests.

8. ACCOUNT AND BILLING INFORMATION

You agree to provide accurate, current, and complete information when placing orders or creating an account.

You are responsible for maintaining the confidentiality of your account credentials and notifying us if you suspect unauthorized account activity.

We may contact you regarding your order, payment verification, delivery, or customer service matters.

9. INTELLECTUAL PROPERTY

All original content on this website, including our trademarks, logos, designs, photography, graphics, written content, and other creative materials, is owned by Permanent Vacation Inc. or used with appropriate authorization.

Permanent Vacation® and associated brand marks may not be reproduced, distributed, modified, or used commercially without prior written permission.

You may browse and use this website for lawful personal shopping purposes.

Unauthorized commercial reproduction or exploitation of website content is prohibited.

10. USER SUBMISSIONS AND FEEDBACK

If you voluntarily submit product reviews, comments, photographs, or other content to Permanent Vacation, you confirm that you have the necessary rights to share that material.

You grant Permanent Vacation a nonexclusive, worldwide, royalty free license to use, reproduce, display, and share submitted content for purposes reasonably connected with operating our website, presenting reviews, and promoting our products, subject to applicable law.

This does not transfer ownership of your original content to Permanent Vacation.

We reserve the right to remove submissions that are unlawful, misleading, abusive, or infringe upon the rights of others.

11. THIRD PARTY SERVICES AND LINKS

Our website may include integrations or links involving external service providers, including payment platforms, shipping companies, and social media services.

These third parties may operate under their own terms and privacy policies.

We are not responsible for the independent content or practices of external websites that we do not control, except where otherwise required by law.

12. PRIVACY AND PERSONAL INFORMATION

Your personal information is collected, used, and managed according to our Privacy Policy and applicable privacy laws.

Our Privacy Policy explains how we handle customer information, including information associated with purchases, website activity, customer support, and marketing communications.

Please review the Privacy Policy available on our website.

13. PROHIBITED ACTIVITIES

You agree not to:

• Use our website for fraudulent or unlawful activities.

• Interfere with website security or functionality.

• Attempt unauthorized access to accounts or systems.

• Copy or commercially exploit our intellectual property without permission.

• Distribute malware, spam, or harmful code.

• Submit false or misleading information.

• Violate applicable laws or the rights of others.

We may suspend or restrict access when reasonably necessary to address violations.

14. WEBSITE AVAILABILITY AND WARRANTIES

We make reasonable efforts to maintain an accurate, secure, and functional shopping experience.

However, website access may occasionally be interrupted by maintenance, technical problems, or circumstances outside our control.

To the extent permitted by applicable law, the website is provided on an "as available" basis.

Nothing in these terms excludes any express warranty we provide or any consumer guarantee, warranty, or statutory protection that cannot legally be excluded.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Permanent Vacation Inc. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, where such limitations are legally enforceable.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability arising from mandatory consumer protection laws, fraud, or other circumstances where legal restrictions apply.

We remain responsible for fulfilling our obligations under applicable law.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Permanent Vacation Inc. against third party claims, damages, and reasonable legal expenses directly resulting from your unlawful use of our website, intentional misuse of our services, or infringement of another party's rights.

This provision does not limit any rights or remedies available to consumers under applicable law.

17. GOVERNING LAW

These Terms of Service are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, except where mandatory consumer protection laws of another jurisdiction apply.

Nothing in this section limits a customer's right to seek remedies or bring proceedings in a jurisdiction where applicable law permits or requires it.

18. SEVERABILITY

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

19. CHANGES TO THESE TERMS

We may update these Terms of Service periodically to reflect changes in our products, operations, website functionality, or applicable legal requirements.

The most current version will be available on our website with an updated revision date.

Changes will apply prospectively unless otherwise permitted by law. Where required, we will provide notice or obtain consent.

20. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

Permanent Vacation Inc.

Website: permanentvacationbrand.com

General Inquiries: info@permanentvacationbrand.com

Order Support: orders@permanentvacationbrand.com

Business Address: 1630 sismet road, Mississauga, ON Unit 10, Canada, L4W1R5